According to the study by „Cafe Monitor ARC Rynek i Opinia”, more than half of Poles drink coffee outside the home, and currently we drink it most often when refueling or shopping in a local store. Changes in consumer behavior accelerate the implementation of automation by entrepreneurs. The new format of self-service gastronomy is becoming a solution not only for large retail chains, but also for convenience stores and the entire HoReCa industry.
Technological progress and acceleration of digitization affect the dynamic development of the entire technological sector, in particular self-service solutions. SelfMaker constructors in cooperation with Primulator (the leader of professional solutions for the HoReCa segment) experts, have created a fully automated gastronomic point. It is a place where the customer can prepare their favorite coffee, order a fresh meal from the gastronomic offer or purchase vending products or a store offer. It sounds futuristic, but the project has just completed its final testing phase.
“This format is already a leading trend in the US or Asia, where self-service on multiple levels is nothing new anymore. Our market is just opening up to the possibilities offered by automation, which is a response to the contemporary need to maintain high-quality customer service”comments Marek Wieteska, CEO of SelfMaker.
“It is an ideal solution for gas stations, among others, as it gives back their original function – selling fuel. Any additional purchases, as well as using the gastronomic offer of the point, can be made by the customer from the device. Popularization of catering stations will certainly help to unload queues and improve the comfort of travelers using the gas station, ”adds Marek Robacha, Member of the Management Board of Primulator Polska.
SelfCoffee will also work in large-format stores, where the “shop-in-shop” is an increasingly common sales model, which in this case is based on a combination of a cafe and a store. More and more often, smaller retail stores are also expanding their offer with gastronomy or a cafe. Thanks to the possibility of individual configuration, SelfCoffee is one organism serving many store areas. On the self-service screen, the customer can order a meal that will be prepared by the store’s staff, buy a coffee, and pay for purchases made at the point.
The assumption of the self-service catering point is its flexibility, which allows it to be adapted to virtually any place in which it is located and to any type of business. The individual modules of the device can be personalized, thanks to which it can also be successfully used in office buildings, employee canteens or passenger service points, such as stations or airports.
Thanks to digitization and innovation based on artificial intelligence and advanced technologies, another industrial revolution is taking place. The solution created by SelfMaker and Primulator experts points in the direction in which the retail and services sector is headed. Automation is not only a reaction to the pandemic reality, but also a response to the needs of the modern consumer and entrepreneur.
We invite people interested in learning about this solution to contact us!
Paweł Kołodziejczyk
Key Account Manager
pawel.kolodziejczyk@selfmaker.pl
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