Happy or not
Happy – customer satisfaction survey
The customer satisfaction survey provides you with information regarding your customers’ needs and requirements. Using the collected customer satisfaction data you will easily anticipate their expectations.
With this appliance, you will see the measurable gap between the assumed level of quality and the customers’ subjective experience.
Customer satisfaction survey in numbers
reduction in customer survey costs
increase in service quality
increase in loyalty through the improvement of quality
At first I was very skeptical about this appliance. I though very few people would ever use it. I was wrong. People generally like expressing their opinions on places they visit on a regular basis and I have gained a great tool for analysis of all actions aimed at improving how satisfied our customers are with the services we offer.
In June we set up our customer satisfaction surveys both by the registers and the customer service center, where the customers are attended to individually. Our customers were very clear about which parts of our service needed improvement.
If a company cares about my opinion, it means they also care about quality.
How are the data collected by the customer satisfaction survey presented?
All the information are presented as easily deciphered aggregates of data in the form of charts and reporting tables.
Is this appliance compatible with other CRM systems?
Yes. The customer satisfaction survey should be integrated with other CRM systems, queue management systems and POSs in order to obtain reliable data on customer satisfaction.
What are the benefits of a customer satisfaction survey?
The customer satisfaction survey engages your clients in interaction, encouraging them to anonymously rate offered services. You can place it near customer service centers, reception desks and checkout registers. It is a simple and effective tool which employs sets of reports in the analysis of quality target execution with regard to customer interaction. The customer satisfaction survey will prove useful wherever products or services are sold.